A TRAVEL agency in Otley has been named as the best in Yorkshire for the second year running.

Arundel Travel was selected for the prestigious title as part of a list of the nation’s best agents by Travel Trade Gazette.

More than 400 travel agencies and branches put themselves forward for TTG’s Top 50 Travel Agencies 2021, and a shortlist of 100 finalists across 20 categories was devised. Each regional finalist was interviewed to assess customer service, expertise, business performance, efforts to give back to the community, and work during the Covid-19 pandemic.

Arundel Travel was named Yorkshire’s Top Agency from a shortlist of five.

TTG editor Sophie Griffiths said: “Now in its sixth year, our TTG Top 50 Travel Agencies initiative sees us scour the UK and Ireland to find the hardest-working, most committed and most successful travel agency businesses in the land.

"Against the backdrop of the coronavirus pandemic, travel agents have been tested to their limits over the past 12 months. But the nation’s best agencies have shone particularly brightly, working tirelessly – often for little or no reward – to prioritise the safety and wellbeing of their customers. From repatriating huge volumes of travellers from around the world at the start of the crisis to battling for refunds on their behalf for months on end, their worth really has been proven.

"The team at Arundel Travel impressed our judges with their proactive approach to customer service through the pandemic plus their focus on training, constant innovation and dedication to their local community. Huge congratulations to Helen and her team for this fantastic achievement."

Owner Helen Parry said: "We are just so delighted to have been awarded ‘Yorkshire’s Top Travel Agency’ and want to thank all our customers and the community for their continues support and encouragement, especially over the last year. We are looking forward to welcoming customers back in to the shop in line with the Government Roadmap and hearing all about everyone’s future travel plans."